SHIPPING PROTECTION offers additional security for your purchases by fully covering any issues such as loss or theft during transit, any parcels that are damaged during transit, including disputed deliveries. This service ensures that you don’t need to deal with the lengthy claims process, which can take up to 30 days. Instead, Public Desire will manage everything on your behalf.
Please note, shipping protection does not cover situations where the carrier has provided proof of delivery at the correct address. This includes instances where you have authorised the carrier to leave parcels in locations such as the front door, porch, or any other safe spot around your property, and then the parcel goes missing or is stolen.
HOW DOES SHIPPING PROTECTION BENEFIT ME?
With shipping protection, you can shop with greater confidence and peace of mind. In the event of any problems such as loss or theft during shipping, or any disputes over delivery, Public Desire will fully refund your order and handle all claims with the carrier directly.
WHAT SHOULD I DO IF I ENCOUNTER ISSUES WITH MY PROTECTED SHIPMENT?
Simply contact us! If you have any issues with your order or need further information about shipping protection, feel free to reach out. Our team is here to assist you and ensure your shopping experience is seamless and secure.
HOW MUCH DOES IT COST TO ADD SHIPPING PROTECTION TO MY ORDER?
You will be given the option at the checkout page to add shipping protection at a cost of $3.00.