Technical Support

• How can I reset my account password?

  We apologise for any inconvenience you're experiencing with your account. To reset your password, please sign out of your account and click on the "Forgot Your Password" link. You will receive an email with instructions on how to reset your password. Hope this information is helpful!

• I am not receiving your newsletters

  If you have signed up for our newsletters and have not received them they may be going to your junk/spam folder. Please check there and if you are unable to locate the email please let our team know and they will take a look into this for you!

• I have not received a confirmation email

  If you have not received a confirmation email after placing an order please check your junk/spam folders as sometimes they can end up in there! If you add us to your safe senders list you will not have this issue again. If after checking these folders you are still unable to locate the email pl...

• I'm having trouble resetting my password. What should I do?

  If you are unable to reset your password, please follow these steps: 1. Check Your Spam/Junk Folder: Sometimes, the reset password email might be sent to your spam or junk folder. Please check there to ensure you haven't missed it. 2. Still Can't Reset Your Password? If you are still unable to ...

• I want to unsubscribe from the mailing list

  To unsubscribe from our newsletter subscription, simply click on the "Unsubscribe" link provided in any of the promotional emails you have received from us. Should you have any queries or require additional assistance, please don't hesitate to contact us.

• Why can't I log into my account?

  If you are unable to access your account please check that you are using the correct password and email address. You can select forgotten password to generate a link to be sent to your email address to reset this. Please contact us if you need any further assistance!