Returns

• Can I return for an exchange?

  We regret to inform you that we do not offer an exchange service. Please return your item(s) and place a new order for a replacement. Your refund will be processed upon receipt of the returned item. For assistance on how to return, you can refer to our guide by clicking this link - https://us.pub...

• Do you have my return?

  Once your return has been delivered to our warehouse, it typically takes us up to 5 business days to process it. You will receive an email confirmation once your return has been processed and your refund has been initiated. If you require further assistance or have any concerns about your return...

• Have you received my return?

  Please use the tracking number on your postage receipt to track the parcel. Once the order has been delivered please allow 10 working days for the refund to be processed, you will receive a confirmation email once the refund has been made. If you do not receive a refund within the time-frame ad...

• How do I return from outside of the UK?

  Sorry to hear that your order was not suitable for you! You can certainly return your order to us within 28 days of receiving the parcel. Please ensure that the item(s) are returned to us unworn, in the original packaging and box. Sadly, we are only providing refunds at this time. Please inclu...

• How long do I have to return?

  You have 28 days from the date the order is received to return any unsuitable items to us. Please ensure that the item(s) are returned to us are unworn, in the original packaging and box.

• I am having difficulties creating a return label.

  We apologise for any inconvenience. Please visit our return portal using the link below: https://www.publicdesire.com/pages/returns If your order number is not recognized in the return portal, please make sure that you are entering the correct order number, including any letters (e.g., PD-US123...

• I am having trouble generating a return label using the zigzag portal

  Please ensure you are entering the order number with the letters PD- on the first line and the email address linked to your order on the second line to generate your returns label. If you are still having problems generating the return label, please contact our support team for further assistanc...

• I am having trouble generating a returns label. Can you provide one for me?

  Absolutely, we can assist you by generating a returns label to prevent any delays with your return. To cover the cost of generating this label, a fee of $30 is required. Please send your payment through PayPal to checkout@publicdesire.co.uk. Once the payment has been sent, please let us know and ...

• I returned my order but my original postage cost was not refunded

  Please note that the original postage fee covers the cost of sending the order to you and, as per our policy, this charge is not refundable. If you have any further questions or need additional assistance, please feel free to contact us.

• The tracking shows my return was delivered to you but I've not received a refund

  Due to the high volume of returns we receive, we kindly ask that you allow up to 10 working days for us to process your refund once the item(s) is returned to us. Rest assured that our Returns Team is working diligently to process your return as quickly as possible. Once your refund has been pro...

• Why do you charge $30.00 for a return label

  If you use our return portal link to generate a label then the cost of the label is $30.00 which will fully cover and insure your item if lost/damaged during transit. However, if you can find another carrier who will offer you cheaper postage then please feel free to return with them. Please not...

• Why you do not offer free return?

  Similar to many other online retailers in the footwear industry, we do not provide free returns. The return fee you encounter assists in covering the costs related to shipping and handling for the delivery of your order. Our goal is to offer exceptional service while also maintaining affordable p...